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C3-01 TOUCHSCREEN

1/
c301cy

 

Doesn't anyone else want to post something regarding this subject?

It happens on my friends X3-01 as well but the difference is that after approximately 5 minutes the screen starts working again. On my C3-01 you have to remove the battery so that I can switch the phone on again.



2/

C3-01 TOUCHSCREEN

hi, i got the phone two weeks ago and everything was working fine.

recently every now and then the touchscreen decides to stop working. (the keypad continues to work)

i did the following:

- removed SD card (2gb) and used the phone without it to check if the problem occurs again.
- soft reset of settings
- checked for software updates, no updates found (5.65)
- even without new updates i used nokia update manager to re-install the current firmware
- changed sim card


none of the above helped.

the other thing i noticed is that this issue doesn't have a specific pattern. this 'disabling' of the touchscreen occured when:

- answering the phone while being locked.  (i couldn't unlock afterwards)
- receiving messages while viewing inbox
- receiving message while calling
- after leaving the phone for a long period of time.
- right after using bluetooth transfer
and more that i cant really remember right now.

i dont know if we should assume that it's not some specific application or style of use that causes this problem.

could this be a hardware problem? how could it be a hardware problem if at any other time the screen functions perfectly.

my gut feeling says that it's the touchscreen ''service'' (software) that fails.

THIS PROBLEM SEEMS TO BE COMMON ON THIS PHONE. CAN SOMEONE FROM OFFICIAL NOKIA SAY SOMETHING ABOUT THIS?



3/

Re: C3-01 TOUCHSCREEN

I have been reading this thread with interest mainly because my wife was having the same problem.
Now, although the phone had been immersed in water some 6 months prior to the time that the trouble started I rather thought that the behaviour was still seemingly somehow software related.
Fearing that the phone was on its way out, I firstly made a full backup, contacts messages etc.

Issue 1: The backup does not finish cleanly. Software Bug, Nokia please fix.
The disable of the touch screen seems to be triggered when ever she received a phone call that lasted more than a few minutes. It looked like a hardware fault, yes, but I upgraded to the newest software version anyway V06.00 28.03.11 was installed. Seemed to install ok but the touch screen problem persisted.
After a bit of reading I saw that it was possible to do a HOT restore. Key combo (*#7370#),
Not for the feint hearted.
Issue 2: As with the backup this did not finish cleanly so I went for broke after about 3 hours of a white screen and switched the phone off (bye bye phone?), and back on again, it is working fine! No sign of trouble.
Is that symptomatic of a hardware fault? Maybe it is, but if I tried to tell someone that at the place where I worked I would be given short shrift, to say the very least.
Now look at the length of this thread, this is a much loved device, please investigate and tell us specifically what the hardware or software problem is.
Oh yes Issue 3: The restore of the backup does not complete cleanly although it is apparently successful, software bug please fix.
Don’t mean to sound self-righteous here but at least Apple tell us when we “aren’t holding it right”.


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